Hi Sharon,

Thank you for your feedback regarding your recent order. We're disappointed to learn that the delivery timeline did not meet your expectations for Father's Day.

We understand how frustrating and disappointing this delay must be, especially for such a special occasion. Please know that providing a seamless and timely delivery experience is a top priority for us. We will be sure to follow up with NZ post but please always consider that our parcels have a 95% chance of being delivered on time, per out website.

Thank you again for your patience and understanding.

Warm regards,
The Celebration Box Team

Dear Angelina,

We are truly sorry to hear that your Candy Rush experience did not meet your expectations or the high standards we strive for. As a brand we do like to show and tell our customers exactly what they are getting when they are purchasing a gift box from us, this is shown in the image and description of the product. We are committed to delivering delightful and thoughtfully curated products, we regret that the item and service you received fell short.

We appreciate your feedback regarding the value for money and the oversight in including your personalised note. This is not the level of attention to detail and customer satisfaction we aim to provide.

Thanks